HWC stands firmly behind our products and we are committed to fantastic service. The Premiere Hollywood Watch is being manufactured in the strict tradition of Swiss watchmaking, and is individually tested to ensure that it functions perfectly. Nevertheless, the watch is covered by a limited International guarantee against any manufacturing defect for a period of two years from the date of receipt.
Hollywood Watch Company’s primary service center is located in the US. Repair time is typically under 30 days, depending on the severity of the issue. Please contact us to complete our service center form or to check if there is an approved service center who is authorized to handle Hollywood Watch Company Swiss-made watches in your area.
When sending in your Premiere watch for repairs, the following conditions of this warranty apply:
- The international warranty card, packaged with your watch, must be enclosed with the watch when it is sent for repair and must be signed and dated at the time of purchase by an approved Hollywood Watch Company retailer. Hollywood Watch Company will not honor the warranty for watches sold without a valid warranty card properly filled out and signed by an approved Hollywood Watch Company retailer.
- The edition number engraved on the case must be perfectly legible and no part of the original case back or edition number has been removed, modified, falsified, altered, replaced, erased or rendered illegible
If any of these conditions are not met, all rights attached to the Hollywood Watch Company international warranty system will be cancelled.
If you have any follow up questions such as confirmation of receipt or current repair status, please contact us directly by phone at 1-888-902-9982 or contact us electronically.
International Customers
We suggest that a reliable registered mail service is used with your watch carefully wrapped to avoid damage. UPS and FedEx charge higher fees and we aren't able to refund for return shipping costs. Your local post office will provide you with the Customs Forms for your return shipping. Please indicate "defect, return to sender, no commercial value" on the customs form.
What is covered?
With this two-year limited warranty, Hollywood Watch Company undertakes to repair, free of charge, any problem with the functions of the watch that result from defective manufacturing. This guarantee is only honored in our authorized Service Centers.
What is not covered?
Any defects resulting from actions carried out anywhere other than an authorized Hollywood Watch Company Service Center are not covered by this warranty and will render it null and void. The limited warranty also does not cover bracelets, crystals and batteries, or any deterioration of the case or movement due to humidity that has entered the watch as a result of improper handling. More generally, it does not apply if there has been improper or inadequate use of the watch.
General conditions and restrictions
This warranty automatically cancels and replaces all other warranties incorporated in national legislation, including the implied warranty of merchantability. Certain local regulations may forbid the exclusion or limitation of accessory or indirect damages, in which case the limitation or exclusion of the above-mentioned warranty does not apply. This warranty gives you specific rights and local regulations, that vary between countries, may give you others. Only Hollywood Watch Company and its approved Service Centers are entitled to decide to repair or perform any other action concerning a Hollywood Watch Company watch covered by this international warranty.
This warranty does not affect your legal rights as a consumer. Please check that your Hollywood Watch packaging contains an international warranty card because this is essential to benefit from the services covered by the Hollywood Watch Company international warranty described above.